Common Questions & Answers
Quick answers about our response times, enterprise demos, and platform capabilities.
How quickly does the SocialHz team respond?
Our support and sales teams typically respond to all inquiries within 12 to 24 hours during business days (Monday to Friday, 9:00 AM – 6:00 PM PST). Priority support is provided to Pro and Agency subscribers.
Can I schedule a custom product demo for my team?
Yes! For marketing agencies, venture funds, or growth teams looking for custom workflows and multi-seat access, choose 'Sales & Enterprise Plans' in the form and we'll arrange a dedicated walkthrough.
Where can I report bugs or suggest new platform features?
You can submit bug reports and feature suggestions directly through our contact form under 'Bug Report & Technical'. We actively review and ship community feedback weekly.
Do you offer custom API integrations for internal dashboards?
Yes, our Enterprise tier includes programmatic data pipeline access and webhook triggers for Reddit signal alerts. Reach out to our team to discuss rate limits and endpoint access.